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Press Release |
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TVS-E`s Tumkur plant becomes QS 9000 compliant |
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TVS-E is no stranger to the rigorous QS-9000
Quality system. In the month of July 2001, The
Chennai plant of TVS-E received this
certification. Following this success the Tumkur
plant adopted this system in the first half of
2002 and TUV Rheinland held the final audit
during May 2002. The certification has been
issued now and is valid till September 2005.
The Tumkur Plant of TVSE manufactures a range of
products including UPS, Inverters, Rectifiers,
Keyboards and PCB Assemblies. The plant
comprises an EHTP Zone for exports and a
separate DTA location for supplies to the
domestic market. The PCB Assembly facility is
equipped with automated lines for insertion and
SMT boards.
Both the manufacturing plants of TVS-E form the
TVS eServices division which is a BPO Service
Provider offering a range of services from
design to manufacturing. TVS eServices comprises
separate business units for electronic
manufacturing services, power design solutions
and sourcing services including an online
auction portal. Its customers include
multinationals like GE, Tyco, Victron Energie
and Indian brand owners like Zipfone, Simputer
and Sundaram Clayton.
Commenting on this proud moment A Karunakaran,
President, TVS eServices said, "We continue to
be one of the few non-automotive companies in
India to receive this certification. Since TVS-E
is committed to quality it has chosen to adopt
this rigorous standard, even though it is not
currently demanded by the Electronics industry".
The requirements for QS-9000 certification are
aimed at ensuring customer focus, maintaining
consistency in systems and processes and take
into account the continuous improvements that
are taking place in the company.
The evolution of QS-9000
The ISO when introduced, represented the first
ever global common standard for Quality
Management Systems, to monitor adherence to a
scheduled process, but in time was found to do
little for improvement in product quality and
customer focus.
The Big 3 Auto majors - GM, Ford and Chrysler
increasingly found the ISO system inadequate.
Each worked with numerous suppliers and shared
several as well. Suppliers were finding it
difficult to cope with individual systems with
unique specifications. The Big 3 joined hands to
develop one system, which would benefit the
supplier and build a common process that would
cater to each of their requirements.
They took the ISO 9000 chassis and built it up.
They used all the 20 clauses in the ISO 9000,
but added specific techniques and requirements,
as against the general guidelines suggested by
ISO documentation.
Based on the ISO 9000 clauses, they made the
major Section 1 far more stringent, and built a
Section 2, which dealt with customer specific
requirements.
Business Results: QS-9000 places a high degree
of importance on business results, which are
expected to show positive trends. This
constitutes one of many checks built into the
QS, to maintain focus on continuous improvement.
The QS has a special 'business planning'
section, that provides guidelines on business
planning measures and targets to check the
success of the plan. The company level data is
derived from the criteria laid down in the
business planning stage.
Customer Satisfaction: QS guidelines clearly
state that customer satisfaction must be
measured objectively and towards a goal of
continuous improvement. After the Big 3 auto
majors came together to develop the QS 9000
standard in 1995 - 96, it quickly grew to become
the accepted auto industry standard. Today, the
QS-9000 is becoming mandatory to supply to
virtually any major auto manufacturer, anywhere
in the world. |
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About TVS Electronics: |
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TVS Electronics Limited, a part of the 90-year-old
TVS Group is one the largest manufacturer of Computer
Peripherals in the country. The range of offerings
includes Products - Dot Matrix printers, Keyboards,
Printing Supplies, Transaction Solutions, and Point
of Sale Products (PoS).
TVS-E has a large distribution and service network,
which reaches over 450 towns across the country
with two National Distributors, more than 200 Regional
Distributors and over 3,000 Authorized Dealer Partners.
The Company has manufacturing facilities in Tumkur,
Chennai and Himachal Pradesh |
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